• Technology Frequently Asked Questions

    I accidentally synced the District iPad to my iPhone when performing the initial set-up. What can I do?
    The iPad must be properly re-enrolled. Follow these steps to re-enroll:

    STEP 1: Click the Settings icon, then press General in the left pane.

    STEP 2: Choose Reset on the right side at the bottom of the page.

    STEP 3: Select Erase All Content and Settings and accept the following prompts to Erase. Then, follow the First Use Instructions. 

    Can I sync the District iPad to another Apple Product?
    No, this is not supported. District devices will not function properly if users attempt to sync them with personal computers or other devices.

    My child’s device won’t charge. What can I do?
    While unusual, this can happen. First, please verify that the electrical outlet is working properly and that the charger is properly connected. Let the device sit for one hour before testing again. If the device still won't power up, please contact us using the information on our Tech Support page.

    I was told by Technical Support that they would follow back up with me. How will they do that?
    Our technical support team will most likely reach out through emails sent to the student's District email account. For more information regarding how to access your child's sign-in credentials, visit our Tech Support page.

    How do I install apps on my child's District iPad?
    Most critical apps will be automatically installed by the District. Additional apps can be installed manually through the App Portal on the Home screen by following these steps:

    STEP 1: Press the App Portal icon

    STEP 2: Select from the available apps and press Install.

    NOTE: Not all apps will be needed by all students.